Privacy Policy

Company Contact Information

PHARMALINE Α.Ε.

Αdress: 2o km. AVE. PAIANIAS-MARKOPOULO, Koropi, Athens, Greece

Zip Code: 19400

Phone Center: +30 210 6646910

e-mail: info@pharmaline.com.gr

LEGAL NOTICE

Personal Data

(1) The company PHARMALINE S.A. (hereinafter the “company”), fully respecting the Greek and European legislation governing Personal Data, takes all necessary measures and appropriate technology to ensure the maximum possible protection of the personal data of users of this website. We commit to taking every appropriate measure designed to securely maintain your personal information and protect our information systems. Our technical, administrative, and material procedures are designed and reviewed to protect your personal information from accidental, unlawful, or unauthorized loss, access, disclosure, use, alteration, or destruction. However, it should be noted that no website, information system, or data transmission over the internet or any other public network can be guaranteed to be 100% secure. This Privacy Policy (together with the Terms of Use, the Cookie Policy, the Terms of Participation in contests, and other promotional activities), and any other relevant document referred to herein, defines the basis upon which the company will process the personal information provided by the user or collected from them, during the navigation and use of all its commercial websites, unless specific terms are provided for a particular website. Please carefully review these texts to understand our approach and practice regarding personal data. By providing your personal information, you simultaneously declare that you accept these policies and practices and consent to their collection and processing, so every user who uses the website is considered to agree to the terms and conditions below. If any user does not agree with the following terms, they should not use it. 2. The information we collect about each user when using this website (and generally the commercial websites of the company) is divided into three categories: (a) information provided by the user himself, (b) information collected through automated methods, and (c) information collected from other sources. The methods by which various pieces of information are collected may be combined. Specifically, the company collects through the website some or all of the following personal data of users: name, surname, username, password, email address, postal address, telephone, age, gender, as entered on the website by the users themselves for the use of specific services. 3. The following user data can be subject to collection and processing: (a) Information about their account, such as the username or password (or any other element that identifies them) used to access the website or use its services; (b) Profile information, including preferred services and products, visit times, frequency of website use, visited sections, or preferred products; (c) Other personal information that the user freely chooses to provide during interaction and/or communication with us.
4. We may use automated technologies to collect information from your mobile device when you use the website, such as Internet Protocol (IP) address, the operating system of the mobile device, the type and settings of the mobile device, serial numbers corresponding to the user’s device, advertising identifiers (e.g., IDFAs & IFAs), referring website (the website that led the user to ours), messages to us or about us on social media, information about the precise location of the user’s mobile device using geolocation and technologies such as GPS (Global Positioning System), Wi-Fi, Bluetooth, or proximity to a cell tower. Most mobile devices and browsers provide the user with the ability to revoke the permission granted to us for the collection of such information, using their settings; however, some services may not function properly without your location information. We may also collect information about the user from other companies or organizations, including publicly accessible information for which you have already given your consent to provide such data (e.g., due to interaction from social media), as well as technical data or tracking data from analytics providers and search data providers (Google Analytics, Google, etc.).
5. We process and use your personal data, which come into our possession according to the above and mainly from you yourselves, at your free discretion and choice and provided that you have given us your explicit permission and consent, only for the specific use and functions of our website, namely exclusively for sending informative newsletters with all products, services, news, offers, competitions, and in general, promotional activities of PHARMALINE S.A. and only within the framework of our commercial communication with you, preserving their personal nature, in accordance with the provisions of Law 2472/1997 on the Protection of Individuals with regard to the Processing of Personal Data and the General Data Protection Regulation (GDPR). Specifically, we will use the information we collect to: (a) navigate and use the features of the website, (b) personalize your experience, (c) fulfill orders submitted through our website, to communicate with you regarding your purchases but also for our accounting, auditing, and internal operations within the framework of our transactional relationship, (d) improve our business activity (better understanding of consumers, product presentation, development of new ones), our products, services, and promotional activities, (e) send promotional messages regarding news, offers for products, and services of our company via email (newsletters). 6.We handle the details of each user with respect, they are not transferred, not disclosed, and generally not disclosed to third parties (natural or legal) for any reason (except for the relevant provisions to the competent judicial, police, and other administrative authorities, upon their lawful request and in accordance with the applicable legislative provisions at any given time), or if we are obliged by a judicial decision or binding legal act of another competent authority. We do not commercially exploit the user’s personal data through rental or exchange with third parties. The data are kept only for as long as necessary for the purposes of informing and communicating and the purposes described herein, as well as for our compliance with the relevant provisions. 7. Depending on the communication and user needs, we may share personal data with specific categories of third parties, namely (a) suppliers and service providers, such as technology providers, payment processors, fraud prevention providers, postal and courier services), (b) auditors and professional advisors such as banks, lawyers, and accountants, (c) government, regulatory authorities, and law enforcement representatives. In each case, if third parties are able, with the company’s permission, to gain even occasional or accidental access to them (especially service of information systems, new application development engineers, etc.), the company takes all necessary measures to supervise the activities and train the third party under a contractual commitment for the absolute protection of such data and their confidentiality, and any processing is limited to absolutely necessary legal or technical actions (temporary storage, backup). We may disclose information that does not directly identify the user (e.g., anonymous, aggregated statistical information on website usage). 8. The user may choose not to receive communication and withdraw consent by following the instructions provided in promotional messages (opt-out). The fact that the user chooses not to receive a certain type of communication from us does not mean that they have chosen not to receive other types of communication from the company. Each user has the right at any time to access their stored data, request deletion, modification, and update, and generally exercise all rights provided by national and EU legislation, either by unsubscribing from the footer of any recent email sent by the company, or by contacting the company’s call center (210-6646910) or sending an email to info@pharmaline.com.gr. It is emphasized that by law (public order rules), we may need to retain certain user information. Specifically, under current legislation, each user has the right of access, meaning upon request to be informed whether their personal data are being processed and to receive information about this processing (and to receive a copy of their data). Additionally, they have the right to request correction of inaccurate or incomplete personal data. Furthermore, if the conditions of the law are met, they have the right to erasure, the right to restriction or prohibition of processing, the right to data portability (to request a copy of their personal data in a common file format, e.g., .csv), and the right to object to processing (e.g., if the user opposes the processing of their data for advertising purposes), the right regarding automated decision making and profiling (transparency regarding user profiles). The above rights are subject to specific regulations regarding the time and manner of their exercise. The user is not required to pay to access their personal data or to exercise any of their rights; however, we reserve the right to charge a reasonable fee and expenses if their request is unfounded, repetitive, or excessive, or alternatively, we reserve the right to deny the request under these conditions. It is emphasized that the user may revoke their consent at any time, without affecting the legality of the processing based on consent prior to its withdrawal. We may need to request specific information to confirm the user’s identity and ensure their right to access their personal data or exercise any of their rights. This is a security measure to ensure that their personal data are not disclosed to unauthorized individuals. We may also contact the user to request additional information regarding their request to expedite the process; however, we strive to respond to all legal requests within a reasonable timeframe and certainly within legal deadlines. In any case, the user has the right to lodge a complaint with the competent supervisory authority if they believe that the processing of their personal data violates applicable law. 9. The website may provide links to sites managed by us or third parties. If you visit any of these linked sites, you should read their privacy policy, terms and conditions of use, and other policies. We are not responsible for the policies and practices of third parties. These organizations handle the information you provide to them in accordance with their privacy policy, terms and conditions of use, and other policies. Providers of other applications, tools, widgets, and add-ons available on the Website, such as Facebook’s “Like” buttons, may also use automated methods to collect information and use of these features. These organizations may use your information in accordance with their own policies.
  • In addition to the above, visiting and browsing the website is free, without requiring the provision of any personal information or data. Please note that the commercial websites of the company are not intended for minors, and we do not knowingly collect information about minors.
-B- Newsletters  This website offers the user the opportunity to subscribe to the mailing lists to receive the Newsletters of our company, after providing the required information in the corresponding form, the content of which is protected in accordance with the privacy policy, as described above. The user retains the right to request removal from the respective lists at any time. -C- Modification of the website and terms of use  This Privacy Policy comes into effect from the date stated at the beginning of the policy. The company may change the content and information contained on the website and in these terms at any time, primarily to align them with new regulations and improve them. Any such modification will be incorporated into this legal notice, and it is assumed that the user has acknowledged and unconditionally accepted it. Therefore, we want to draw the user’s attention to the need to review the latest version of these terms before using our website regularly to stay informed about the most recent updated version of the policy. The company PHARMALINE S.A. is designated as the responsible data controller for the purposes of the current personal data protection legislation. -D- Applicable Law and Jurisdiction  The courts of Athens are competent to resolve any dispute arising from this agreement, in accordance with Greek law. -E- Notification Declarations for Adverse Checks We inform you that in order for PHARMALINE S.A. to provide credit to its customers, pharmacists (natural persons), and all kinds of companies and legal entities, and to facilitate their supply, it will conduct adverse financial checks through the relevant electronic databases of financial character (ICAP, Tiresias, etc.), in order to assess its exposure to relevant risks and, at its discretion, meet the relevant requests of its customers, especially without further financial burdens or uncertainties. The adverse or non-adverse data appearing in the check will be retained in the file of PHARMALINE S.A. for a period twice the credit period, provided that the price is paid on time, and then destroyed. In case the price is not paid on time, the data will be kept for the time the payment is pending until full payment and clearance of the difference. This data is not disclosed or transferred to another natural or legal person (except possibly persons defined by law and for the reasons provided for, e.g., competent prosecutorial authorities), whether cooperating or not, but PHARMALINE S.A. is entitled to disclose it to an insurer that undertakes to insure its claims, only for the purpose of serving the insurance contract and within its framework and its insurance obligations. In this case, the insurer is entitled to make lawful use of this data in order to further claim the amounts due. By this notice, the above are communicated to our entire network of customers, and each interested customer, especially one requesting a credit, accepts the above and is considered to give explicit and unconditional consent for the keeping of this data, as above, which is confirmed and renewed each time a credit is requested from PHARMALINE S.A., and they also constitute an integral part of the commercial agreements between the parties. It is understood that the subject has the right of access and information at any time to the data kept concerning it and the right to their immediate deletion, provided that the credited price is paid in advance, with a simple statement and relevant request, by sending an email to the company’s email address. Additionally, the subject is entitled to exercise all the rights of the domestic legislation and the relevant EU Regulations, an obligation that the company strictly observes. These have been included in the company’s privacy policy, as posted and updated on the company’s official website (www.pharmaline.com.gr), accessible to and updatable by each interested party. For more information, please contact PHARMALINE S.A., 2nd km Markopoulou Avenue, Koropi, Attica, 19400, +30 210 6646910, email: info@pharmaline.com.gr